Workflow automation

A workflow is a sequence of steps that converts an input into an outcome. Automation removes the human who previously triggered each transition — a form submitted, an email received, a record updated — and replaces that trigger with a rule. The hard part is not the happy path; it's the edge case where the rule breaks down and no one is watching. Most workflow tools handle routine routing well but fail silently on exceptions, which is why the governance question — who owns the output when it's wrong — matters as much as the connection plumbing.